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Answers to commonly asked questions we receive.
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Terms and Conditions
Payment
Delivery Method & Cost
Process
Delivery Information
Q: Terms and Conditions
What are your other Terms and Conditions?
A:
Please choose your orders carefully as we do not provide refunds if you change your mind about products, designs or colours chosen. If you require further information about any of our products, please contact us at sales@handmadebyjoanne.com.au before placing an order.
Faulty / Damaged Products
We will be glad to replace any faulty or damaged products at no cost you. Proof of damaged products must be provided within 7 days of receiving the goods.
Copyright
All copyright is wholly owned and reserved by Handmade By Joanne. No part may be reproduced in whole or part under any circumstance.
Q: Payment
How does your payment structure work?
A:
If you have ordered online full payment is required prior to the commencement of an order or dispatch of goods.
If you have scheduled an appointment for your unique design 50% payment upon booking and the remainder upon delivery.
Unfortunately I do not have credit card facilities, however I do accept payment through paypal, cheque, money order or direct bank transfer (preferred method). Address details for payments will be provided upon confirmation of your order.
Q: Delivery Method & Cost
What type of delivery method do you use and how much will it cost?
A:
All orders within the Melbourne Metro Area I provide a door to door service for a flat fee of $20.00, ensuring you receive your special order on time, and to prevent the risk of lost or damage invitations. Your order also comes beautifully packaged in a keepsake box.
All other orders are sent via Australia Post services, except for our door-to-door Delivery Service' which is offered to our Melbourne Metropolitan customers . We take great care in packaging to ensure that your invitations and stationery products reach you in perfect condition, however, we cannot be held liable for damage caused by third parties or circumstances beyond our control. Please note that a small cost is added to all deliveries for handling and packaging materials.
We are here to help you keep your costs down.
Registered Australia Post
I highly recommend delivery via registered Australia Post for all Invitation orders, which offers the following benefits:
* a unique indentification number for each article
* proof of posting when lodged over a post office counter
* signature obtained on delivery
* insurance cover up to $100
Up to 250g $6.50
Over 250g to 500g $8.00
Over 500g to 3kg $12.00
Over 3kg up to 20kg $22.00
Standard Australia Post
Up to 250g $4.50
Over 250g to 500g $6.50
Over 500g to 3kg $9.50
Over 3kg up to 20kg $18.50
Express Australia Post
Express post will deliver your order the next business day over specified routes within the Express Post domestic network.
Up to 500g (Flat Parcel) $6.00
Up to 500g $9.00
Up to 3kg $12.00
Over 3kg $12.00 - $25.00
Q: Process
What is involved in making the invitations?
A:
As you would have most likely picked an option from the list of items for sale, your layout is confirmed. If you have extras, then the following applies:
1. A design of your request and wording layout will be forwarded to you within 3-5 working days via email.
2. You'll need to check the design, layout and wording and make any required changes.
3. After signing your 'approved' proof, assembly of the invitations will take up to 2 weeks
4. Please allow approximately 2-4 days for delivery throughout Australia.
* Please Note* There will be an additional charge if the original design is altered.
Q: Delivery Information
How long will my invitations take to make and deliver?
A:
Invitations usually take between 2-5 weeks.
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